Statistics

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year	Complaints	Counseling	Inquiries and Civil Applications	Total
Total	110,695	273,366	382,582	766,643
2016	10,683	28,026	38,020	76,729
2015	10,720	28,018	37,961	76,699
2014	10,935	30,502	36,623	78,060
2013	10,073	32,101	36,670	78,844

The total figure is the number of cases accepted from November 2001 to December 31, 2016
(counseling included face-to-face complaints)

(As of MAY 2017, number of cases, %)

Complaints by Type
Month	Total	%	Civil Right Violation	%	Discrimination	%	Others	%
Cumulative total	114,278	100.0	88,391	77.3	23,641	20.7	2,225	1.9
MAY 2017	1,236	100.0	866	70.1	354	28.6	3	0.2

(Unit: Number of cases)

Complaints by Type
Year	Total	%	Civil Right Violation	%	Discrimination	%	Others	%
Total	109,550	100	84,792	77.4	22,536	20.6	2,216	2.0
2016	10,600	100	8,157	77	2,402	22.7	36	0.3
2015	10,641	100	8,463	79.5	2,169	20.4	9	0.1
2014	10,864	100	8,674	79.8	2,172	20	18	0.2
2013	9,969	100	7,453	74.8	2,412	24.2	103	1.0

(As of MAY 2017, number of cases, %)

Counseling Sessions by Type
Month	Total	%	Civil Right Violation	%	Discrimination	%	Others	%
Cumulative total	260,830	100.0	99,046	38.0	22,199	8.5	139,489	53.5
MAY 2017	2,853	100.0	1,065	37.3	227	8.0	1,465	51.3

(Unit: Number of cases

Counseling Sessions by Type
Year	Total	%	Civil Right Violation	%	Discrimination	%	Others	%
Total	249,015	100	94,325	37.9	21,218	8.5	133,472	53.6
2016	27,024	100	11,330	41.9	2,049	7.6	13,645	50.5
2015	26,861	100	10,709	39.9	2,050	7.6	14,102	52.5
2014	29,319	100	10,487	35.8	2,345	8	16,487	56.2
2013	30,779	100	11,079	36	2,393	7.8	17,307	56.2

Complaints after counseling and counseling cases closed in face-to-face complaints excluded

(As of MAY 2017, number of cases, %)

Complaints Processing Status
		Total(%)	Civil Right Violation	Discrimination	Others
Receipt(A)		115,441	88,615	24,586	2,225
Subtotal(B)		112,050	86,262	23,566	2,222
Cases Affirmed	Investigation request	36	32	4	0
	Recommendation of Settlement	5	5	0	0
	Mediation	61	16	45	0
	Recommendation	3,427	2,108	1,297	22
	Indictment	119	107	12	0
	Recommendation of Disciplinary Actions	123	104	19	0
	Legal Aid Request	19	19	0	0
	Emergency Relief	11	11	0	0
	Settlement	2,361	1,649	707	5
Cases Denied	Found inadmissible	67,736	52,654	13,062	2,020
	Transferred	1,385	1,241	131	13
	Dismissed	31,441	25,588	5,767	86
	Suspended	732	500	158	74
	Resolved during Preliminary Investigations	2	2	0	0
	null	4,521	2,203	2,316	2
Investigation underway (A-B)		3,391	2,353	1,020	3
Processing ratio (B/A)		97.1	97.3	95.9	99.9